Privacy policy
Last update: March 25, 2024
The respect for your private life is of the utmost importance for Loon Lagoon Ltd., which is responsible for this website.
This Privacy Policy aims to lay out:
the way your personal information is collected and processed. "Personal information" means any information that could identify you, such as your name, your mailing address, your email address, your location and your IP address. "Personal information" is a synonym for "personal data" within the meaning of the Regulation 2016/679 of the European Union (General Data Protection Regulation);
your rights regarding your personal information;
who is responsible for the processing of the collected information;
to whom the information is transmitted;
if applicable, the website's policy regarding cookies.
This Privacy Policy complements the Terms and Conditions that you may find at the following address:
https://www.loonlagoon.ca/terms-of-service
1. COLLECTION OF PERSONAL INFORMATION
We collect the following personal information:
Last Name
First name
Mailing address
Postal code
Email address
Phone and/or fax number
Credit card number
The personal information we collect is collected through the collection methods described in the following section.
2. FORMS AND METHODS OF COLLECTION
Your personal information is collected through the following methods:
Order form
Survey form
We use the collected data for the following purposes:
Order tracking
Special offers
Statistics
Contact
3. COOKIES AND LOG FILES
We collect information through log files and cookies. These allow us to process statistics and information about traffic on the Website, ease navigation, and improve your experience for your comfort.
Under the General Data Protection Regulation (European Regulation 2016/679), the use of cookies and log files that involve personal information saving and analysis requires your consent.
Your consent is considered to be valid for a maximum period of thirteen (13) months. At the end of that period, we will ask again for your consent to save cookies and log files on your hard disk.
a) Cookies used by the Website
The cookie files used on the Website are the following:
IP address
Pages visited and queries
The use of such files allows us to achieve the following purposes:
Improvement of the service and personalized welcome
Personalized consumption profiles
Order tracking
Statistical surveys
By using the Website, cookies from the following third parties may be saved on your hard disk:
Squarespace;
Any payment methods used by the user.
These websites have their own privacy policy and terms and conditions that may be different than ours. We invite you to look at the privacy policies and terms and conditions of these websites.
b) Objection to the use of cookies and log files by the Website
You have the right to object to the recording of these cookies and log files by configuring your web browser.
Once you have deactivated cookies and log files, you may continue your use of the Website. However, any malfunction resulting from this deactivation shall not be considered of our making.
4. SHARING PERSONAL INFORMATION
The personal information collected by the Website is not transmitted to any third party and is processed only by us.
5. STORAGE PERIOD OF PERSONAL INFORMATION
The controller will keep in its computer systems, in reasonable security conditions, the entirety of the personal information collected for the following duration: 5 years.
6. HOSTING OF PERSONAL INFORMATION
Our website is hosted by: Squarespace, Inc., located at the following address:
The host may be contacted at the following phone number: None provided.
Personal information we collect and process is transferred to the following countries: USA.
The transfer of personal information outside of the European Union is justified by the following reasons:
The personal information collected by Squarespace and its payment partners is hosted in their respective headquarters.
7. CONTROLLER
a) Controller
The "Controller" is Loon Lagoon Ltd. The Controller may be contacted as follows:
The controller may be joined at any time by email at corvo@loonlagoon.ca.
The Controller is in charge of determining the purposes for which personal information is processed and the means of such processing.
b) Obligations of the Controller
The Controller is committed to protecting the personal information collected, not to transmit it to third parties without informing you, and to respect the purposes for which personal information was collected.
If the integrity, confidentiality or security of your personal information is compromised, the Controller is committed to notifying you.
8. RIGHT OF OBJECTION AND WITHDRAWAL
You have the right to object to the processing of your personal information by the Website ("right to object"). You also have the right to request that your personal information not appear, for example, on a mailing list ("right to withdraw").
If you wish to exercise the right to object or the right to withdraw, you must follow the procedure described hereinafter:
The user must submit a request by email to corvo@loonlagoon.ca.
9. RIGHT OF ACCESS, RECTIFICATION, AND REMOVAL
You have the right to consult, update, modify or request the removal of information about you by following the procedure described hereinafter:
The user must submit a request by email to corvo@loonlagoon.ca.
10. GENERAL PRINCIPLES RELATING TO THE COLLECTION AND PROCESSING OF PERSONAL DATA UNDER EUROPEAN REGULATION 2016/679
In accordance with the provisions of Article 5 of European Regulation 2016/679, the collection and processing of your personal data comply with the following principles:
Lawfulness, fairness and transparency: your personal data may only be collected and processed with your consent. Every time your personal data is collected, you will be informed that your personal data is collected and for which reasons your personal data is collected;
Limits purposes: the data is collected and processed for one or more purposes set out in this Privacy Policy;
Data minimization: only personal data necessary for the purpose for which it is necessary is collected;
Storage limited in time: personal data is stored for a limited time, of which you are notified;
Integrity and confidentiality of collected and processed personal data: the Controller is committed to guaranteeing the integrity and confidentiality of the collected personal data.
To be lawful and to comply with Article 6 or European Regulation 2016/679, collection and processing will only occur if one of the following applies:
You have given your express consent;
Processing is necessary for the performance of a contract;
Processing is necessary for compliance with a legal obligation;
Processing is necessary to protect your vital interests or those of another physical person;
Processing is necessary for the performance of a task carried out in the public interest or the exercise of official authority;
Processing is necessary for the legitimate interests pursued by the Controller or a third party.
11. ADDITIONAL RIGHTS PURSUANT TO EUROPEAN REGULATION 2016/679
In accordance with European regulations relating to the processing of personal data, you also have the rights listed below.
For the Controller to grant your request, you must provide your first and last name and your email address.
The Controller must answer your request within thirty (30) days.
a) Right to portability of personal data
You have the right to request the portability of your personal data held by the Website to another site by following the procedure described below:
The user must submit a request by email to corvo@loonlagoon.ca.
b) Right of not being the object of a decision based only on automated processing
In accordance with the provisions of the European Regulation 2016/679, you have the right not to be the subject of a decision based solely on automated processing if the decision produces legal affecting concerning you or significantly affects you.
c) Right to submit a complaint to the competent authority
If the Controller does not answer your request, you wish to challenge his or her decision or you believe one of your rights has been infringed upon, you have the right to submit a complaint to the competent authority.
12. SECURITY
The personal information we collect is stored in a secure environment. People working for us are obligated to respect the confidentiality of your personal information.
To ensure the security of your personal information, we use the following methods:
SSL (Security Sockets Layer) Protocol
SET (Secure Electronic Transaction) Protocol
Access management - person authorized
Access management - person concerned
We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations that allow us to ensure the confidentiality of your transactions. Nevertheless, no mechanism can ensure complete security, and transmitting personal information on the Internet always contains an element of risk.
13. PERSONAL DATA OF MINORS UNDER EUROPEAN REGULATION 2016/679
In accordance with the provisions of Article 8 of Regulation 2016/679, only minors over 15 years of age may consent to the processing of their personal data.
If you are a minor under the age of 15, the consent of a legal representative is required for your personal data to be collected and processed.
We reserve the right to verify by any means that you are over 15 years of age or that you have obtained the consent of a legal representative before using our Website.
14. CHANGES TO OUR PRIVACY POLICY
Our Privacy Policy may be viewed at all times at the following address:
https://www.loonlagoon.ca/privacy-policy
We reserve the right to modify our Privacy Policy to guarantee its compliance with the applicable law.
You are therefore invited to regularly consult our Privacy Policy to be informed of the latest changes.
However, in the event of a substantial change to our Privacy Policy, we will notify you as follows:
Notification banner when users next access the website;
Social media posts when changes take place.
15. ACCEPTANCE OF OUR PRIVACY POLICY
By using our Website, you certify that you have read and understood this Privacy Policy and accept its conditions, more specifically conditions relating to the collection and processing of personal information, and the use of cookies.
16. APPLICABLE LAW
We are committed to ensuring compliance with all applicable legislation, including, but not limited to:
the Criminal Code (R.S.C., 1985, c. C-46);
Canada's anti-spam legislation (CASL);
the National Security Act, 2017 (S.C. 2019, c. 13);
the Communications Security Establishment Act (S.C. 2019, c. 13, s. 76);
the Security of Information Act (R.S.C., 1985, c. O-5);
the Personal Information Protection and Electronic Documents Act (S.C. 2000, c. 5) or Provincial counterparts in jurisdictions that have their own privacy laws; and
General Data Protection Regulation, Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 for the protection of natural persons concerning the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC.